Personal Services

New Computer Setup

• Perform system updates
• Remove unwanted programs
• Help setup user accounts
• Test hardware and software functionality
• Optimize computer startup
• Setup user profiles

OS (Operating System) Install or Re-install

• Install or Re-install an operating system on your computer (OS discs are required for Windows/iOS and will not be supplied)
• Ensure that all necessary drivers have been installed
• Make sure system is up to date
• Verify the system is functioning properly
• NOTE: We can provide Linux operating systems of your choosing

Software Install or Uninstall

• Ensure compatibility and install software
• Perform any necessary software updates
• Set up any relevant shortcuts
• Uninstall unwanted software when applicable
• Depending on the nature of your request we may be able to offer instant support remotely. We will create a secure connection to your computer and troubleshoot the issue right before your eyes.

Email or Online Account Setup or Support

• Troubleshoot or setup one active email account
• Configure account settings and features
• Demonstrate webmail functionality
• Depending on the nature of your request we may be able to offer instant support remotely. We will create a secure connection to your computer and troubleshoot the issue right before your eyes.

Data Back-up or Transfer

• Backup data to a CD or DVD - up to 10 GB
• Backup data to an external hard drive
• Backup data to the cloud
• This service does not include data recovery from damaged drives

Virus Removal & Cleanup

• Troubleshoot issues
• Perform a full-system sweep for all viruses, spyware, and malware
• Remove viruses, spyware, and malware if present
• Repair related OS issues
• Install supplied antivirus and antispyware software
• This service does not include data recovery/transfer services.
• Depending on the nature of your request we may be able to offer instant support remotely. We will create a secure connection to your computer and troubleshoot the issue right before your eyes.

Computer Support

• Diagnose & troubleshoot issues
• Depending on the nature of your request we may be able to offer instant support remotely. We will create a secure connection to your computer and troubleshoot the issue right before your eyes.

Printer Setup

• Connect to wi-fi network if applicable
• Set up a local printer
• Configure and test printer functionality
• Demonstrate proper printer functionality

Printer Troubleshooting or Repair

• Troubleshoot printer issue
• Perform necessary printer repairs
• Ensure printer is functioning properly
• This service does not include the repair of physically damaged equipment.

New Mobile Device Setup

• Perform initial setup and connect device to the internet
• Setup one user email account
• Demonstrate how to find and install new apps
• Demonstrate how to find and get connected to a wireless network
• Explain how to maximize battery life

Mobile Support

• Identify the issue
• Troubleshoot as necessary
• Ensure proper functionality